Return Policy

Refund Policy for Tech Equipment

We at michaelsitcorner LLC aim to ensure your satisfaction with every tech equipment purchase. If for any reason you are not entirely satisfied with your purchase, we offer a refund within a two-week (14 day) window from the date of purchase.

Eligibility for Refund:

1. Timeframe: Refunds are applicable for a period of two weeks (14 calendar days) from the date of purchase.
2. Condition: The equipment must be in its original packaging, and in the same condition as when it was received.
3. Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

Non-Refundable Items:

1. Opened/Used Items: Any equipment that has been used or its packaging has been opened may not be eligible for a refund, unless there is a proven defect covered under warranty.
2. Software: Software purchases, once opened or downloaded, are not eligible for refunds due to licensing constraints.

Refund Process:

1. Contacting Us: To initiate a refund request, please contact our customer service team via email within the stipulated two-week period.
2. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part.
3. Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. Once approved, the refund will be processed using the original method of payment.

Exceptions and Special Cases:

1. Defective Items: Defective items may be eligible for a refund or exchange beyond the two-week window, subject to manufacturer warranty terms and conditions.
2. Promotional and Clearance Items: Items purchased during promotional sales or clearance events may have different refund policies, as indicated at the time of purchase.

Making a Repair Request:

1. Controller Repair: Email us at controllersupport@michaelsitcorner.com with your name and order number. One of our  representative will diagnose your controller issue and guide you through the next steps. If there is extensive damage or wear and tear to the controller, the item will be refused for return. The customer is also responsible for any return delivery charges and any loss or damage to the controller.
2. Laptop/Desktop Repair: Email us at computersupport@michaelsitcorner.com with your name and order number. One of our representatives will be in contact with your shortly afterwards to guide you thorough the next steps.  The customer is also responsible for any return delivery charges and any loss or damage to the device.

Contact Us:

If you have any further questions regarding our refund policy, please contact our customer service team at returns@michaelsitcorner.com